UST Hospital obtained anew the coveted International Organization for Standardization (ISO) certification last April 18 for establishing a “quality management system.”

The ISO 9001:2000 accreditation, which will be effective for three years, pertains to an organization’s ability to meet customer needs.

It was granted by TÜV SÜD Asia Pacific, an outfit that handles product testing, inspection, and certification services, according to the hospital’s office for planning and quality management.

An ISO certification ensures customers of improved product quality and brand image, and provides an organization a competitive edge by offering access to worldwide markets.

The accreditation process involved awareness seminars and various workshops for medical and nursing staff as well as non-medical hospital employees to make them understand the ISO standards on documentation, management responsibility, resource management, service or product “realization,” and the processes of measurement, analysis, and improvement.

The hospital previously acquired an ISO 9001:2000 certification in 2006. Cez Mariela Teresa G. Verzosa

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